At Lafangey, customer satisfaction is our priority. We are committed to delivering premium men’s fashion accessories, perfumes, and grooming products. If you are not completely satisfied with your purchase, please read our Refund & Returns Policy carefully.
By placing an order on https://lafangey.in, you agree to the terms outlined below.
1. Return & Exchange Eligibility
We offer a 7-day return or exchange window from the date of delivery for eligible products.
To be eligible for a return or exchange:
- The product must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, tags, accessories, and invoice.
- The product must not show any signs of use, damage, or misuse.
- The return or exchange request must be submitted within 7 days of delivery.
Lafangey reserves the right to reject any request that does not meet these eligibility conditions.
2. Non-Returnable Products
For hygiene and safety reasons, the following products are not eligible for return or exchange unless they are received damaged, defective, or incorrect:
- Opened or used perfumes.
- Opened or used skincare or grooming products.
- Earrings.
- Products damaged due to misuse, negligence, or improper handling.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please email us at support@lafangey.com with:
- Order Number
- Customer Name
- Registered Mobile Number
- Clear photos or videos showing the issue
After verification, we will arrange:
- A replacement product, or
- A full refund if a replacement is not available.
4. Exchange Policy
We offer one free exchange for eligible products within 7 days of delivery.
To qualify for a free exchange:
- The exchange request must be submitted within 7 days of delivery.
- The product must be unused, unworn, and returned in its original packaging with all tags and accessories.
- The returned product must pass our quality inspection.
If the requested replacement product is unavailable, Lafangey may provide a refund (where applicable) or store credit, depending on the situation.
Only one free exchange is available per order. Any additional exchange requests may be subject to applicable shipping or handling charges.
5. Refund Policy
Refunds are provided only under the following circumstances:
- You receive a damaged or defective product.
- You receive the wrong product.
- Your order is cancelled before dispatch.
- The ordered product is unavailable and cannot be fulfilled.
Once approved, refunds will be processed to the original payment method within 5–7 business days.
The actual time required for the refund to appear in your account depends on your bank or payment service provider.
6. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests may not be accepted.
If an order is successfully cancelled before dispatch, the full payment will be refunded to the original payment method.
7. Return Process
To request a return or exchange, please contact us at:
Email: support@lafangey.com
Please include:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Return or Exchange
- Clear photos or videos (if applicable)
Our customer support team will review your request and respond within 1–2 business days.
8. Shipping Charges
Lafangey offers one free exchange on eligible products.
If the return or exchange is required because of our mistake, such as:
- Wrong product delivered,
- Damaged product,
- Manufacturing defect,
we will bear all applicable shipping charges.
Additional exchange requests for the same order or requests that do not meet the eligibility criteria may attract shipping or handling charges.
9. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us.
Lafangey
Website: https://lafangey.in
Email: support@lafangey.com
Phone: +91 8383008116